Refund Policy

Chopsticks trainers are not returnable due to hygienic reasons.  For all other items, we have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us by replying to the order confirmation email. If the reason for the return is a result of our mistake, we’ll send you a free return shipping label as well as instructions on how and where to send your package. Otherwise, you are responsible for the return shipping cost.

If your package is returned to us due to undeliverable address or being unclaimed, we will refund the product cost only (minus shipping cost).

You can always contact us for any return question at Contact Us page

Damages and issues

Please inspect your order upon reception and contact us immediately if any item is defective, damaged, or if you have received a wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have and make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund.